TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Ryan and the service team were very accommodating
Average Score (473 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
I was not given full information on a recall repair
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Service was completed as expected and timely.
TYPE:ServiceMODEL:ID.4YEAR:2023
Called about having both ID.4 recalls done back in January. Was told I was #5 on the list. Zero communication from dealer until I called in March to follow up. Was told I was next on the list and appointment was made for FIVE weeks out (April 22) and it would take three days. Drop the car off, no indication there was a problem. Later that afternoon, they called and said the car was done but only the software update because they didn’t have parts for the door handle recall.
TYPE:ServiceMODEL:JettaYEAR:2022
Communication with a service advisor is always prompt. It is also easy for me to get on the schedule and have my vehicle serviced. The courtesy shuttle is also valuable.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
When I scheduled my appointment online and selected the services that I wanted, it stated that it would be $158. When I checked out it was $212 I believe was the total. It appears that there is a steep charge for shop supplies that were not mentioned online.
TYPE:ServiceMODEL:TiguanYEAR:2022