TYPE:ServiceMODEL:AtlasYEAR:2025
Our service agent was extremely helpful and extremely polite
Average Score (473 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
Very fast friendly and professional
TYPE:ServiceMODEL:ID.4YEAR:2023
Overall my experience was positive. I will say it took a long time to get a loaner vehicle, which was disappointing. Thankfully none of the issues with my ID.4 were serious or safety-related. As someone with one vehicle, a spouse and child, we have to have a car and we can't go long periods of time without one. I'm thankful for Dakota, who patiently did his best to find me a loaner vehicle. I think Village VW should consider investing in more loaner vehicles, and especially in having some EV options. I drive an EV specifically because I can charge at work for no cost, and at home for very little cost. Thankfully I only needed my loaner for one day, but it was a gas vehicle and I would have incurred more expense in gas costs if I had to drive it for longer.
TYPE:ServiceMODEL:AtlasYEAR:2019
The service department is consistent with quality service and a plain explanation of what was done and what is needed if anything. The personnel is friendly, patient, and a joy to do business with.
TYPE:ServiceMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2025
Quick service, kind workers, the car wash was a great bonus
TYPE:ServiceMODEL:Golf GTIYEAR:2020
I was pleased with the technician who addressed all my problems. I experienced a bit of difficulty explaining that my car was, in fact, still under the extended warranty. The individual who waited on me tried to tell me it was not under CPO, but it did get solved.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:TaosYEAR:2025
El personal es muy amable y siempre intentan apoyar al cliente en lo que se puede, me brindaron un auto temporal mientras mi auto se encontraba en reparacion y eso me ayudo a continuar con mis actividades habituales.