Average Score (504 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

504 Ratings

4.8 Average

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  • Charles M.10-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Good service

  • James T.10-26-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Fast efficient professional service

  • Angela B.10-26-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    My service guy just seems like he doesn’t want to be there what few times I’ve worked with him. I had. Different guy the time before this visit and he was great. I think when you spend $60,000 on a new vehicle that the dealer should be willing to put out $45 for a car rental or put you in a loaner for the day. This is the first new vehicle I’ve bought that the dealer didn’t supply a car while mine was being serviced. Also, each time I bring it in they either don’t wash it or say, when I’m ready to leave, would you like it washed.. I appreciate that little perk, just do it. If it’s something every customer doesn’t want I would think it could be in their file. It’s the little things that makes a great service stick out.

  • Bruno C.10-26-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    In general the service is pretty great. Fast and organized.

  • Nicky B.10-25-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    Excellent and quick service.

  • Kathryn G.10-25-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Mary Ann B.10-25-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    My car was fixed and returned quickly.

  • Mason W.10-24-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Always had a nice experience at the company. Very professional.

  • Juan A.10-23-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Todd L.10-23-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023