Average Score (473 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

473 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Brian S.09-02-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Neil C.09-01-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Service was fine, customer service was great. However when you “washed” my car it left water spots all over my vehicle. So when I return for service please do not “wash” my vehicle.

  • Kimberly H.09-01-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Danielle M.09-01-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    N/A

  • Joann F.08-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Staff is friendly, waiting room amenities are wonderful, I feel like the service is well done and trustworthy

  • David S.08-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    It was quick and the staff was great!!!

  • Melisa C.08-29-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    Everyone that I've ever dealt with in the service department have always been very kind and helpful.

  • Brandy P.08-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Charolene is great! She is always friendly. She goes above and beyond to set appointments and provide whatever is needed to make the experience easy and comfortable.

  • William A.08-27-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Outstanding assistance from Chad Hood, who was very knowledgeable and a true professional. Robert Rumfelt was also exceptional in reviewing my financing options and completing the documents.

  • Guilherme A.08-26-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Reggie help me a lot, thanks VW team and Reggie