Average Score (510 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

510 Ratings

4.9 Average

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  • Daniel D.08-21-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Service was easy, fast and waiting area was perfect to work remotely

  • Michael H.08-21-2024

    TYPE:ServiceMODEL:PassatYEAR:2021

    great service, attentive people working hard to make sure we understand options

  • Mert T.08-21-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Ny A.08-20-2024

    TYPE:ServiceMODEL:JettaYEAR:2024

    Comfortable chairs, nice atmosphere, snacks and drinks. I love the fresh popcorn

  • Lenin G.08-20-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    It never feels like a warm welcome when I drop my vehicle off. I feel like more of an inconvenience than a customer. Also, maybe it's because I professionally detail cars for a living, but my car was returned to me filthy on the exterior. I think it must have been parked under a tree or something, but I had washed it before I took it in for service, and it was so dirty when I got it back.

  • John M.08-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Very wonderful staff, work done on a very timely basis and the waiting area was great as usual with fresh, hot popcorn.

  • Cynthia T.08-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Tracy W.08-20-2024

    TYPE:ServiceMODEL:PassatYEAR:2020

  • Angela C.08-20-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Very friendly and fast service.

  • Edward G.08-19-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024