TYPE:ServiceMODEL:JettaYEAR:2021
Average Score (504 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Everything was okay. The service department can't help the fact that there are two open recalls on my id.4 and they don't have the ability to do either of them. I don't blame the dealership or the service advisor for that. But there was a bit of a wait for my car to get done, and several other people came and went as I waited. I figured that the tech doing my car wasn't the same person, but all I was doing was a basic inspection. It would have been reassuring if I had been told what was going on. When it was done I was asked to come back once the parts come in to replace the bad door seal (warranty). Given that I had to wait a while, and that I get to do it again when the parts come in, I was surprised that they didn't at least run the car through the wash, a courtesy that other service departments routinely do as a courtesy. The service advisor was friendly and knowledgeable, and I wouldn't have even put in a comment at all, but after being pestered by repeated emails and texts, I figured that you must really want my feedback, so... there it is.
TYPE:SalesMODEL:TiguanYEAR:2024
Excellent services and attention
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Service was pleasant, efficient and nice waiting area ...
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
TYPE:ServiceMODEL:ArteonYEAR:2023
Prompt service attention. Friendly staff.