Average Score (473 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

473 Ratings

4.8 Average

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  • Lynda B.08-25-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Excellent salesperson (Christian Decker), good price on the vehicle, very favorable trade in (an Atlas), this was our 4th vehicle purchase at this dealership.

  • Andrew D.08-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Angela B.08-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The service department is excellent - the only thing they need is a raise :)

  • Ebony S.08-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    You all are nice, organized, professional, and the facilities are neat, clean and up to date!

  • Charles S.08-22-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    You talked me into things I didn't need like over a thousand for gap insurance and extended warranty. I came back the first business day after to get them taken off and got the run around. finally filled out paper work to get them taken off. Two weeks later it has not been taken off.

  • Fernando R.08-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Everthing was perfect!

  • Jessica B.08-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Char always does a fabulous job of taking care of the people she's in charge of. She's super helpful, honest, up front and is sensitive to one's budget. She keeps us informed and let's us know other items that will need to be taken care of, the time frame and importance of getting it done. We very much enjoy working with her when we're in.

  • Judy T.08-20-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Our Sales Associate (Jaylen Simpson) was a pleasure to work with. She was very knowledgeable and always available to answer any questions we had without any hesitation…. I was reluctant to give a 5 star review as we had an unpleasant experience with your service department Manager upon returning 48 hours after purchase of a brand new vehicle. Carpet on passenger side floor was defective. Thank goodness the Sales Manager intervened and took care of our problem.

  • Phyllis R.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The staff is always cordial and very helpful to me everytime I come to get work done on my Tiguan.

  • Dawn D.08-19-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Every one was helpful and wanted to make sure we were happy with our choices