Average Score (500 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

500 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Kat F.06-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Zachary D.06-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Charlene was amazing throughout the entire service process! She was nothing but professional and supportive the entire time! I highly recommend Charlene for any service needs!

  • Catrina J.06-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Charolene is always very helpful and knowledgeable. She makes getting service easy and she always makes sure everything is completed before I pick up my Atlas.

  • Matthew H.06-25-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Ruth S.06-23-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Daniel P.06-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Charlene is an awesome adviser, she always makes sure I'm fully taken care of. Rocky the tech, was awesome, he explained a couple of issues that needed to be addressed and wasn't pushy about it. He's a stand up gentleman.

  • Bruce B.06-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Everything was done in a timely manner, thank you.

  • Joyce L.06-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Fast, efficient, friendly service

  • Robert Y.06-20-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Nothing personal I don't give perfect scores.

  • Jennifer W.06-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Charolene Smith was phenomenal! She kept me informed the entire time, with every detail from the Tech. The Tech made clear and detailed videos along the way as well.